Activate Online Account

Option 1: Online access code

Licensed your pet in person? You can find your unique online access code printed on:

  • The welcome letter which accompanied your pet's tags and rewards cards;
  • Your licence renewal letter; or
  • Your sales receipt.

Option 2: Pet tag number

If you no longer have your receipt, you can activate your account using your pet's tag number. If you did not provide a phone number during licensing, please contact us.

Option 3: Contact us

If you cannot remember the information you used to license, please get in touch. We will ask you some questions to verify your identity and will help you activate your account.