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Privacy Policy

Last Revision: December 2, 2013

DocuPet Inc. and its affiliates ('DocuPet' or 'we', 'us' or 'our') know that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy (the 'Privacy Policy'). By visiting or using DocuPet's website (currently at https://www.DocuPet.com and subdomains) or DocuPet's products, services, or applications (collectively, the 'Service' or 'Services'), or by providing DocuPet with any personal information, you agree to the terms and conditions outlined in this Privacy Policy including the collection, use, processing, retention, and disclosures of personal information (together 'handling') described here.

Contact information and questions

DocuPet welcomes your comments regarding this Privacy Policy. If you have any questions or concerns or if you wish to review or edit your personal information, please contact us by e-mail at privacy@DocuPet.com.

What Does This Privacy Policy Cover?

In your dealings with DocuPet you may provide us with personal information. Personal information for the purposes of this Privacy Policy means any information about an identifiable individual that we collect in relation to the Service or its use, but does not include the name, title or business address or telephone number of an employee of an organization. This policy does not apply to the practices of entities that we do not own or control.

No information from Minors

If you are a minor less than 13 years old, please do not license with DocuPet or provide any personal information about yourself to us. If you are less than 16 years old do not provide any personal health information about yourself to us. If we learn that we have collected personal information including personal health information from a minor without the appropriate consent, we will delete that information. If you are a parent of a minor, you may provide us with personal information including personal health information about the minor, or permit us to collect information directly from the minor (if he or she is at least 13 years old), to use as part of the Service and we will treat it under this Privacy Policy. Do not provide us with any personal information including any personal health information unless you are not a minor or your parent or other person who is lawfully entitled to give consent on your behalf has consented to your doing so.

What Personal information Does DocuPet Collect?

Personal information You Provide.

In your dealings with DocuPet you may provide us with personal information. Personal information for the purposes of this Privacy Policy means any information about an identifiable individual that we collect in relation to the Service or its use, but does not include the name, title or business address or telephone number of an employee of an organization. This policy does not apply to the practices of entities that we do not own or control.

Information we collect when you interact with DocuPet

We collect personal information of the actions taken while using or interacting with the Services such as adding friends, family members or responders or information related to emergencies and incidents and communications that occur during and after such events. When you use the Service, we automatically collect information from your browser or mobile platform including your browser type, location, IP address, as well as the pages you visit. We may retain the details of transactions or payments you make on or related to the Services.

Cookies and Web Beacons

We may use "cookies" (small pieces of data we store on your computer, mobile phone, or other device) to make DocuPet easier to use, and to protect both you and DocuPet. For example, we may use cookies to store your login ID to make it easier for you to login whenever you want to use the Services. We also use them to confirm that you are logged into the Services, and to know when you are interacting with them. You can remove or block browser cookies using the settings in your browser, but in some cases that may impact your ability to use DocuPet. We also use Google Analytics to help us understand how users engage with our Services. The information collected and how it is used is described at http://www.google.com/intl/en/analytics/privacyoverview.html.

Certain pages on our site may contain 'web beacons' (also known as Internet tags, pixel tags and clear GIFs). A web beacon is an electronic image placed on a web page that can serve many of the same purposes that cookies serve, such as recording the pages you visit using our Services or to track the traffic patterns of users from one page to another. Web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data that is collected through web beacons. We also use third party web beacons to help manage online advertising.

With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.

Information we collect from other users

We may collect information about you from other DocuPet users, such as when a friend, family member, or responder licenses or provides information related to an emergency or incident. When such person licenses with DocuPet he or she must agree to this Privacy Policy. You consent to your friends, family members and responders providing such information about you for use to provide the Services.

Use and Sharing information on DocuPet

We will not rent nor sell nor otherwise disclose your Personal information to anyone except as set out herein. DocuPet may handle your Personal information only as described below. Use of the Service: Our Service is primarily designed to promote local deals to you and help you in the event your pet becomes lost. Information you provide to the Services will be used, made available to others, and otherwise handled for these purposes.

Inviting family, friends and responders to join

When you ask us to invite a friend, family member, or other responder to join DocuPet, we may send such person a message on your behalf using your name and contact details. We may also send reminders to them in your name.

Managing the service

We use personal information to provide and manage our Services. This may include the following activities: measure and analyze use of the Services; improve the Services; provide you with support; understand and meet your needs and preferences; develop new and enhance existing Services; send you confirmations and respond to your questions and concerns; send you requested Service information and Service updates; respond to Service requests; administer your account; send you newsletters, and improve our website and marketing efforts.

Third party service providers

We employ other persons to perform tasks on our behalf and need to share your personal information with them to provide the Services. For example, we may use third parties to help host our website, send out email updates about DocuPet, or process payments. We may also share personal information with other potential responders in the case of, or to help prepare for possible, emergencies including organizations to which you are or have been affiliated who agree to work with us in connection with the Services. Unless we provide you with information to the contrary, our service providers do not have any right to use personal information we share with them beyond what is necessary to assist us. When this occurs we implement contractual and technical protections to limit their use of that information to helping us provide the Services and to protect your personal information.

Location of data

To be able to provide the Services, your personal information may be handled by or on our behalf inside Canada by third party service providers or by our affiliates. As a result, the courts, governments and law enforcement agencies of other countries can obtain disclosure of personal information under that country's laws.

Promotional Offers

We may contact you with service-related announcements from time to time. We may use your personal information to provide you with offers about new products or services which we or other businesses may offer. However, in connection with such offers we will not give another business your name, address, or email address. You may opt out of these communications except essential updates on your account notification page.

Joint Services

We may provide services jointly with other companies. If you use these services, we may share personal information to facilitate that service. However, we will identify the partner and present the joint service provider's privacy policy to you before you use that service.

Compliance with laws

We may release personal information when we believe in good faith that release is necessary to comply with laws including to comply with subpoenas, court orders, or other requests (including criminal and civil matters), or enforce or apply our conditions of use and other agreements; or to protect the rights, property, or safety of DocuPet, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We may also use a variety of technological systems to detect and address anomalous activity and screen content to prevent abuse such as spam. These efforts may on occasion result in a temporary or permanent suspension or termination of some functions for some users. Notwithstanding anything to the contrary herein, we may retain personal information to comply with applicable law or as necessary in connection with legal proceedings.

Non-Personal information

For clarity, we may share non-personal information such as aggregated non-identifying information to third parties. Our Service may automatically collect usage information, such as the numbers and frequency of visitors to our site and users who use our Service. We use this information in aggregate form and not in a manner that would identify you personally.


When you click on links though our Service, you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements. Certain personal information may be made available to third party developers that connect with our Service using our Application Programming Interfaces ('APIs'). If you use third party applications developed by such third parties that access your personal information through our APIs, you consent to our sharing personal information with such third parties through our APIs and the use of your Personal information by such third parties will be subject to the terms of use and privacy policies of such third party developers.

Sales or change of control

If the ownership of all or a substantial part of our business changes, we may transfer your information to a new owner so that the Service can continue to operate. In such a case, your information would remain subject to the terms of this Privacy Policy, unless you otherwise consent to the terms of a new or different policy.

Security of Your Personal information

Our website has security measures in place to protect against the loss, misuse and unauthorized alteration of the information under our control. For example, we keep your account information on a secured server behind a firewall. When you enter sensitive information (such as credit card numbers and passwords), we encrypt that information using secure socket layer technology (SSL). Your DocuPet account Personal information is also protected by a password for your privacy and security. However, DocuPet cannot guarantee the security of user account or other personal information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Withdrawal of Consent

Except as required by law, we will not use or disclose your personal information for any purpose for which you do not consent or later withdraw consent. If you withdraw consent, you agree that we may continue to use the personal information previously provided to us to the extent that we are required by law to do so and to the extent necessary to enforce any contractual obligations you may have to DocuPet. You also understand that we need personal information about you to provide the Services. If you refuse to provide us with the personal information we require or later withdraw your consent to use and disclose this information, we may no longer be able to provide you with these Services. To unsubscribe from DocuPet services and delete your DocuPet account, you may do so at any time from your Account Settings online.

Correcting and Updating Your Personal information

To review and update your personal information to ensure it is accurate, login to your account with your email address and password. If you cannot login successfully, contact us at privacy@DocuPet.com.

Changes to this Privacy Policy

We may change this Privacy Policy by posting changes on our website or by taking other steps intended to bring the changes to your attention such as providing you with an email or other message about the changes. You can always see our most recent Privacy Policy by linking directly to the DocuPet Privacy Policy.