Last Revision: December 2, 2013
Contact information and questions
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What Personal information Does DocuPet Collect?
Personal information You Provide.
Information we collect when you interact with DocuPet
We collect personal information of the actions taken while using or interacting with the Services such as adding friends, family members or responders or information related to emergencies and incidents and communications that occur during and after such events. When you use the Service, we automatically collect information from your browser or mobile platform including your browser type, location, IP address, as well as the pages you visit. We may retain the details of transactions or payments you make on or related to the Services.
Cookies and Web Beacons
Certain pages on our site may contain 'web beacons' (also known as Internet tags, pixel tags and clear GIFs). A web beacon is an electronic image placed on a web page that can serve many of the same purposes that cookies serve, such as recording the pages you visit using our Services or to track the traffic patterns of users from one page to another. Web beacons allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party. We use log files to store the data that is collected through web beacons. We also use third party web beacons to help manage online advertising.
With both cookies and web beacon technology, the information that we collect and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address.
Information we collect from other users
Use and Sharing information on DocuPet
We will not rent nor sell nor otherwise disclose your Personal information to anyone except as set out herein. DocuPet may handle your Personal information only as described below. Use of the Service: Our Service is primarily designed to promote local deals to you and help you in the event your pet becomes lost. Information you provide to the Services will be used, made available to others, and otherwise handled for these purposes.
Inviting family, friends and responders to join
When you ask us to invite a friend, family member, or other responder to join DocuPet, we may send such person a message on your behalf using your name and contact details. We may also send reminders to them in your name.
Managing the service
We use personal information to provide and manage our Services. This may include the following activities: measure and analyze use of the Services; improve the Services; provide you with support; understand and meet your needs and preferences; develop new and enhance existing Services; send you confirmations and respond to your questions and concerns; send you requested Service information and Service updates; respond to Service requests; administer your account; send you newsletters, and improve our website and marketing efforts.
Third party service providers
We employ other persons to perform tasks on our behalf and need to share your personal information with them to provide the Services. For example, we may use third parties to help host our website, send out email updates about DocuPet, or process payments. We may also share personal information with other potential responders in the case of, or to help prepare for possible, emergencies including organizations to which you are or have been affiliated who agree to work with us in connection with the Services. Unless we provide you with information to the contrary, our service providers do not have any right to use personal information we share with them beyond what is necessary to assist us. When this occurs we implement contractual and technical protections to limit their use of that information to helping us provide the Services and to protect your personal information.
Location of data
To be able to provide the Services, your personal information may be handled by or on our behalf inside Canada by third party service providers or by our affiliates. As a result, the courts, governments and law enforcement agencies of other countries can obtain disclosure of personal information under that country's laws.
We may contact you with service-related announcements from time to time. We may use your personal information to provide you with offers about new products or services which we or other businesses may offer. However, in connection with such offers we will not give another business your name, address, or email address. You may opt out of these communications except essential updates on your account notification page.
Compliance with laws
We may release personal information when we believe in good faith that release is necessary to comply with laws including to comply with subpoenas, court orders, or other requests (including criminal and civil matters), or enforce or apply our conditions of use and other agreements; or to protect the rights, property, or safety of DocuPet, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. We may also use a variety of technological systems to detect and address anomalous activity and screen content to prevent abuse such as spam. These efforts may on occasion result in a temporary or permanent suspension or termination of some functions for some users. Notwithstanding anything to the contrary herein, we may retain personal information to comply with applicable law or as necessary in connection with legal proceedings.
For clarity, we may share non-personal information such as aggregated non-identifying information to third parties. Our Service may automatically collect usage information, such as the numbers and frequency of visitors to our site and users who use our Service. We use this information in aggregate form and not in a manner that would identify you personally.
Sales or change of control
Security of Your Personal information
Our website has security measures in place to protect against the loss, misuse and unauthorized alteration of the information under our control. For example, we keep your account information on a secured server behind a firewall. When you enter sensitive information (such as credit card numbers and passwords), we encrypt that information using secure socket layer technology (SSL). Your DocuPet account Personal information is also protected by a password for your privacy and security. However, DocuPet cannot guarantee the security of user account or other personal information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Withdrawal of Consent
Except as required by law, we will not use or disclose your personal information for any purpose for which you do not consent or later withdraw consent. If you withdraw consent, you agree that we may continue to use the personal information previously provided to us to the extent that we are required by law to do so and to the extent necessary to enforce any contractual obligations you may have to DocuPet. You also understand that we need personal information about you to provide the Services. If you refuse to provide us with the personal information we require or later withdraw your consent to use and disclose this information, we may no longer be able to provide you with these Services. To unsubscribe from DocuPet services and delete your DocuPet account, you may do so at any time from your Account Settings online.
Correcting and Updating Your Personal information
To review and update your personal information to ensure it is accurate, login to your account with your email address and password. If you cannot login successfully, contact us at privacy@DocuPet.com.